Conflict Management

It’s Not About Blame. It’s About Finding Resolution.

Building Better Lives by addressing conflict and working towards a common behavioural resolution.

Conflict Management

The effectiveness of our Conflict Management service has been validated by numerous international studies, including the UK’s largest randomly controlled trial. As a result, our approach has been adopted in workplaces, criminal justice systems, and communities around the world.

Also known as Restorative Justice, our Conflict Management service is one of the few services shown to achieve an ROI of 9:1 and to transform conflict into cooperation.

Our Strategic Approach

Our Conflict Management service is not focused on penalizing the individual(s) at fault, rather, the focus is on engaging all parties involved to understand the impact of the behaviour on the victim(s) and supporting a behavioural agreement that can be implemented, monitored, and enforced.

Our Methodology

Our Conflict Management service is a proven methodology that engages all parties impacted by the conflict and focuses on transforming the conflict into cooperation within the group.

Engaging the Parties in Conflict

Our first step is to engage with individuals impacted by the conflict to understand, identify, and discuss the conflict. We seek to understand the possible causes, reasons, and how they perceive the conflict impacts other parties involved. This sets the context to transform the conflict into cooperation.

Facilitated Group Discussion

Through a facilitator-led group discussion, participants are encouraged to discuss and identify the impacts of the conflict on themselves and other parties involved. They will have a voice in the desired result of the discussion, with an opportunity to say things to each other that they have either avoided saying or have said hurtfully rather than helpfully.

Defining A Behavioural Action Plan

It’s a group decision and the group sets out the parameters together of what needs to be done and how to behave constructively towards each other. The end goal is transforming conflict into cooperation and creating a tangible behavioural agreement that can be implemented, monitored, and enforced.

Additional on-going coaching support is available as part of an annual support package.


 Contact Us to Learn More About Our Solutions

Related Products

  • Let’s Talk About It

    Let’s Talk About It is a service that helps organizations and work groups raise awareness and introduce accountability about issues that either impact the well-being of others or create an environment that fosters negative behaviours.

    Read More
  • Post Investigation Management

    It’s always difficult to return to full productivity following a workplace hearing or formal investigation. The incidents and relationships leading up to and resulting from these complaint processes are likely to recur, continue, or even escalate without everyone having a clear understanding of your organization’s expectations, the responsibilities each person has and the support systems available to ensure everyone behaves appropriately.

    Read More
  • Reintegration Support Services

    Awkward. Hostile. Difficult. Weird. These are terms often used by individuals, team members and management when individuals return to the workplace after an investigation is completed due to an incident. Often, all parties involved find it difficult to return to being productive because they are not sure how to behave, what to say or even how to act.

    Our Reintegration Support Services facilitate the reintroduction of an individual back to the workplace environment after an incident by helping to establish communication structures and behavioural expectations – all within a safe and non-threatening environment.

    Read More
  • Workgroup Assessment

    ProActive ReSolutions’ Workgroup Assessment consulting service works with organizations in assessing and dealing with dysfunctional and conflicting workgroups resulting from problematic behaviours, poor communications and/or hostile environments.

    Our Assessment team dig deep into the dynamics of the workgroup to help identify root cause issues, provide recommendations and assist with implementing the recommendations through a structured methodology.

    Read More
  • Dialogue for Solutions

    Sometimes making decisions is not an easy process. There are strongly held opinions, grey areas and little time in today’s fast paced, ever-changing environment. ProActive ReSolutions’ Dialogue for Solutions provides a 4-step framework for enabling groups and group members to share information, arrive at decisions effectively and build an action plan that holds team members accountable.

    Read More